1. Not Happy with Your Order
If you are not happy with your purchase, please contact us via firstname.lastname@example.org. Our customer service team will review your request and send out further instructions.
2. Damaged or Low-Quality Items
If the product is defective or does not properly function as advertised, please kindly reach out to us via email@example.com,
To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
Ideally, the items should be photographed on a flat surface, with the tag and error clearly displayed.
Caution: This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- Aftermarket modification
Note: Our policy may last 15 days from the arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.
3. Did not receive your product
If you feel that the product you’ve purchased does not meet your expectations or you have difficulties with the delivery, you do have the option to request a refund.
-Refunds can be submitted within 15 days after receiving your order for most items.
-The refund will go back to your account in 5-10 business days, depending on your bank’s progress.
4. I want to cancel my order / make changes my order
If you want to cancel your order, please contact us as soon as possible to make this happen, if you contact us after 24 hours we do not promise we can make it happen, as after 24 hours we start with your order.